Refund policy

At Sachem, we take pride in offering quality Damascus kitchen knives and want you to be satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

2. Return Process

Before returning an item, please contact our support team to request return authorization and return instructions.

Email: support@sachemshop.com

Returns sent without prior approval may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.

4. Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed within 5 business days to your original payment method.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details. We will work to resolve the issue promptly.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact our support team for assistance.

7. Contact Information

For return or refund-related questions, please contact us:

Sachem
Operated by Sachem Acquisition Corp.
Email: support@sachemshop.com
Phone: +14752773778
Address: 698 Main Street, Branford CT 06405, United States