Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 2 business days. Once shipped, delivery generally takes 3–7 business days.
Are Sachem knives handmade?
Our Damascus knives are crafted with attention to materials, construction, finish, and practical kitchen use. Because of the nature of Damascus steel and handcrafted finishing, slight variations in pattern and appearance may occur.
How are knives packaged for shipping?
We carefully package each knife to help protect it during transit and ensure it arrives safely.
Can I modify my order after placing it?
Orders can be updated before shipment only. If you need to make a change, please contact our support team as soon as possible.
Can I cancel my order?
Yes. Orders may be canceled before shipment. Please contact our support team as soon as possible to request a cancellation.
Do you offer international shipping?
No. Sachem currently ships within the United States only.
Which shipping carriers do you use?
We ship using UPS and USPS.
How much does shipping cost?
Shipping is free on all orders. There are no additional shipping charges.
Is my order insured during delivery?
Orders are shipped through UPS or USPS. If your order arrives damaged, please contact our support team with clear photos of the package and product so we can assist you.
What is your return and refund policy?
We offer returns on eligible products within 30 days of delivery, subject to the conditions outlined in our Refund & Return Policy.
How long does a refund take?
Approved refunds are processed after the returned product has been received and inspected. The time for the funds to appear in your account may vary depending on your bank or payment provider.
What if my order arrives damaged?
If your order arrives damaged, please take clear photos of the packaging and product and contact our support team as soon as possible. We will review the issue and help arrange an appropriate resolution.
What payment methods does Sachem accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Are there any additional charges at checkout?
No. The prices displayed on our website include applicable sales tax, and shipping is free. There are no additional charges beyond the price displayed on the website.
Do I need to pay customs duties or import fees?
No. Sachem currently ships within the United States only, so international customs or import charges do not apply.
Need help or have questions?
Email us anytime at support@sachemshop.com. Our support team is happy to assist.